Warranty coverage and duration are awaiting confirmation. Warranty statements in the concept collection are sample content and are not a binding warranty.
Warranty coverage
A final manufacturer warranty has not been supplied. Duration, covered parts, labour, shipping costs and exclusions must be confirmed for the actual model and market.
Request the written warranty before purchasing. Do not rely on the sample warranty period displayed elsewhere in the collection.
Technical guidance
For a product question, share the model, installation location and a description of what you need to know. Model-specific drawings, certificates and manuals still need to be supplied.
Installation and electrical work should follow the final manufacturer documentation and be reviewed by a suitably qualified local professional.
Prepare a support request
- Identify the product
- Include the model, serial number and order reference, where available.
- Describe the issue
- Explain what happened, when it started and any relevant operating conditions.
- Include context
- Photographs, error messages and existing documents can help explain your request.
- Your location
- Share your country and the site location so service options can be considered.
Service & spare parts
Spare-part availability, service regions and response times are awaiting confirmation. The website does not currently promise on-site service or a fixed resolution time.
Use the enquiry form to ask about your model and location. A support request does not by itself confirm warranty eligibility.